General Contracting Conditions
This section establishes the contracting and acquisition of products through the site https://www.brozhostel.es/ (hereinafter The web), owned by PROMOCIONES MARAGOA, S.L. (hereinafter the person in charge).
By accepting this contract, the consumer and / or user (hereinafter client) accepts the following:
1.- What is a person with sufficient capacity to contract.
2.- That you have read, understand and accept without reservations and each one of the points of these general conditions.
3.- That it assumes all the established obligations.
The person in charge does not have the object of processing data corresponding to minors.
The person in charge only sells to persons of legal age in accordance with Spanish legislation (article 315 of the Civil Code).
These conditions will have an indefinite period of validity and will be applicable to all contracts made through the web.
The person in charge reserves the right to modify the contractual offer, consisting of these general conditions and the list of services and their prices, at any time, although said modifications will not be made with the contracts already made by the consumer and / or user previously. Therefore, it is recommended to read it before proceeding with the purchase of any service offered.
IDENTITIES OF THE PARTIES
On the one hand, PROMOCIONES MARAGOA, S.L. (Owner of the website) with CIF B18425561, as provider of the services contracted by the consumer and / or user, with registered office at Calle Ángel Barrios, N2, Bajo, CP 18004, Granada, Spain. Contact address info@brozhostel.es and telephone number 958 268 222.
On the other hand, the client, whose purpose is to be a consumer and / or user of the same and / or contract the services of the web.
COMMUNICATION AND CONTACT
For the purposes of communications, the Responsible Party makes the following means available to the client:
Email: info@brozhostel.es
Phone: 958268222
Postal address: Calle Ángel Barrios, N2, Bajo, CP 18004, Granada, Spain.
Contact and user service form;
The communications that are made between the client and the Responsible for such means will be considered effective and valid for all purposes.
RESPONSIBILITY
THE CLIENT’S
The client undertakes to make lawful use of the website and the services provided therein, respecting current legislation and refraining from harming the rights and interests of third parties and the Responsible Party.
The client is responsible for the veracity of the data that he provides to the web, therefore he is responsible for the consequences that may be caused by providing false or erroneous information on this web.
The client must respect and accept the general contracting conditions, and the legal and privacy notices established on this website.
Failure to comply with the foregoing may lead to the withdrawal or cancellation of the services by the Responsible Party without the need for prior notice and without giving the right to any compensation, as well as the initiation of legal actions to which it is entitled to go The Responsible.
OF THE RESPONSIBLE
The person in charge undertakes to respect the obligations established in these general contracting conditions established.
For any information or to solve doubts, the client will have the form established for this purpose in the “customer service” section or by phone 958268222, or via email to the e-mail address info@brozhostel.es indicating the order number or establishing your inquiry.
LANGUAGE
The language / as in which the relationship with the client is perfected are: Spanish.
OBJECT OF THE CONTRACT DESCRIPTION OF THE SERVICES.
The purpose of this contract is to regulate the relationship between the Responsible and the client at the moment in which the latter gives their consent during the contracting process by accepting the corresponding box. (Box that, prior to its acceptance, will inform about these general conditions, legal notice and privacy policy of this website).
The contractual relationship of sale entails the provision of one or more services by the person in charge in exchange for a specific price from the user.
CONTRACTING PROCEDURE
The contracting of services on the web can be carried out in accordance with the provisions of these general contracting conditions.
SERVICES OFFERED
The services included in the store will correspond as accurately as possible to the services offered. The prices indicated are in euros and include VAT, unless otherwise indicated. Prices will be governed by our current rate, except for typographical errors, the person responsible reserving the right to modify them without prior notice. The person in charge agrees not to allow any transaction that is illegal, or is considered fraudulent and reserves the right to cancel or reject any hiring of a User-Client with whom they have a dispute regarding the payment of a previous service.
The services carried out on the Internet through the web entail contractual data between the User-Client and the store that will be confirmed and compiled by both parties before carrying out any activity related to the contracted services / services. The User-Client declares to know and accept these general conditions of sale before confirming their contract. The confirmation implies, therefore, the acceptance of these General Conditions of Sale. Unless proven otherwise, the data recorded by the store constitutes proof of all the transactions carried out between the person in charge and his customers.
Among the catalog of Services offered are the following;
– Hotel room reservations.
The main characteristics of each SERVICE are described in their corresponding files or sections. (Features, price, offers, discounts, etc.).
The offers will be duly marked and identified as such, conveniently indicating the previous price and the current price of the offer.
For any information about the order, the client will have the form established for this purpose in the “customer service” section or by phone 958268222, or via email to the e-mail address info@brozhostel.es indicating the order number that was assigned to you in the purchase confirmation email.
PRICE OF SERVICES.
The prices indicated for each service include the Value Added Tax (VAT) and in any case will be expressed in Euro (€).
The prices indicated in the services, unless expressly indicated otherwise, do not include additional services and attachments to the service purchased.
However, the customer may check and calculate the total price of the service with the exact breakdowns before proceeding to formalize the payment in the purchase process enabled on the web.
METHODS AND FORMS OF PAYMENT
Secure payment
The Controller uses information security techniques generally accepted in the industry, such as firewalls, access control procedures and cryptographic mechanisms, all with the aim of preventing unauthorized access to data. To achieve these ends, the user / client accepts that the provider obtains data for the purposes of the corresponding authentication of access controls.
Any contracting process or that involves the introduction of personal data (name, bank details, addresses,) will always be transmitted using a secure communication protocol (HTTPS: //) in such a way that no third party has access to the information transmitted electronically.
Payment Methods
The new digital payment methodologies and requirements established by the PSD2 Directive have been taken into account and applied.
The customer will be able to pay the amount of his order by opting for the new digital payment systems;
• NEW DIGITAL PAYMENTS
As a new methodology and SCA reinforcement system for digital payment through authentication, you (customer) may choose to apply two of the following three methods;
– An electronic device or DNI. “Something I have”
– A personal password. “Something that I know”
– Encryption by fingerprint, facial or iris recognition. “Something that I am”
At least one of the three methods must meet the qualities described below:
I. Preserve the confidentiality of the rest of the authentication elements
II. It cannot be replicable or reusable
III. It cannot be stolen over the Internet
EXCEPTIONS:
There are some exceptions that do not require strong authentication methods, they are the following;
● Payments under € 30 do not need customer authentication. However, if multiple payments less than that amount are made that exceed € 100 or exceed the number of 5 transactions, the bank will require authentication.
● Payments made on a recurring or fixed basis will be exempt after applying the SCA for the first of them. Recurring transactions initiated prior to the PSD2 obligation will not have to be authenticated.
● Trusted businesses in which the user has added to their “whitelist”.
● Those payments in which one of the parties is outside the European Economic Area.
● Payments made in person would also be exempt from the regulations, unless the payment is made through “contactless” technology and exceeds the amount of € 50.
● Payments made with corporate cards.
● Sales by phone.
● Operations whose payment has been initiated by phone or email.
GUARANTEE:
The implemented measures offer a series of guarantees, among which the following stand out;
● If something goes wrong during the authentication process, you should not be able to tell which authentication item was wrong.
● The number of unsuccessful attempts to temporarily or permanently block the user will be a maximum of 5 attempts in a given time.
● Communication sessions will be encrypted and protected against manipulation by unauthorized persons.
● After authentication, the user cannot remain idle for more than 5 minutes.
The client may pay the amount of the contracted service (s) opting for any of the following forms of payment:
WAY TO PAY
• Payment by credit or debit card
It is done through the bank BANKIA, which has high security systems and accepts the main credit and debit cards: Visa, Mastercard, 4B, Maestro, Servired, Euro 6000, etc. This form of payment does not suppose any additional cost for the client.
When you select “card payment” the screen will appear indicating the reference of your order and the total amount to pay. In this encrypted screen you must enter your card details, which will only be known by your bank. Immediately accepted the payment, the Responsible receives it and we begin the preparation of your order. The Responsible will be the only one who will have proof that he has made the payment.
The order confirmation sent by the person in charge is not an invoice but a proof of purchase. The user will receive the invoice from him along with the order. He may also request that it be sent to him by e-mail.
• Wire transfer
When choosing the payment option and at the end of the purchase process, an account number is indicated to which to make the transfer. In addition, the client will receive an email with the order confirmation where an order code and the account number in which they must make the deposit appears. The concept will indicate the order number or the name and surname of the buyer. Once the transfer has been made, the shipment will be made after checking it, so we recommend sending the proof of payment to info@brozhostel.es to expedite the shipment.
Transfer payments must be made within a maximum period of 72 hours after placing the order. After this period, the order is canceled. When the order is finished, the order confirmation email will show the bank account where the payment must be made.
HOTEL RESERVATIONS
The Client must pay as a down payment to confirm the reservation of any of our services, the amount of which is equivalent to 10% of the total reservation. This amount is detailed in euros at the time of entering your credit or debit card details in the payment gateway.
The amount corresponding to all the contracted services, deducting the amount of the signal already paid, must be paid by the client at the time of presentation of the invoice, by cash or credit card.
There is also the possibility that the client gives his data to the person in charge to be able to charge for the service through the use of a dataphone. The person in charge reserves this possibility, once the reservation of one or more rooms has been made on the days indicated, cancellations cannot be made when there are 48 hours or less.
CLAIMS:
The client, if after a reasonable period of time does not receive a confirmation of the contracted service, can contact the Responsible by telephone 958268222, by the form “customer service” or by email: info@brozhostel.es to clarify cause of the claim.
Once the claim is obtained, the Responsible Party will contact the client in order to explain what happened and reach an agreement about what happened.
CANCELLATIONS
We are aware that your plans may change. If this happens, we kindly ask you to inform us as soon as possible. Please find our cancellation policy below:
You can cancel your reservation free of charge up to 48 HOURS before the date of entry of your reservation; The amount paid on account will be saved as a deposit for a future reservation that you can enjoy for the next 2 years, starting from the date of cancellation.
For cancellations of less than 48 HOURS, no refund of the deposit will be made.
Any cancellation must be made in writing. If you do not show up on the contracted date, you will lose 100% of the total of the contracted services, being obliged to pay the total amount thereof, paying, where appropriate, the amounts pending payment after payment of the reservation deposit.
Payments made as a penalty for cancellations not due to force majeure, can be used by clients as part of the hiring of subsequent services in a period of up to two years from the date of the reservation.
Transfer of the reservation: In the event that the CLIENT cannot make his stay on the subsequent dates, he may assign his reservation to a third person, notifying the person in charge. The transferee will have to meet the same type of accommodation and contracted regime requirements as the CLIENT.
In case of leaving the hotel before the end date of the contracted stay, no amount will be returned.
Non-Refundable Rate: the CLIENT will enjoy a special 10% discount when booking in advance. 100% of the total reservation will be charged. This reservation cannot be canceled or modified without charge. In case of cancellation or no-show at the hotel, an expense of 100% of the stay will be charged. * The person in charge reserves the possibility of charging by dataphone.
OVERWHELMING FORCE
None of the contracting parties will have any responsibility for any type of fault due to major cause or breach of these conditions due to unforeseen or external circumstances, such as acts of God, war, terrorism, embargoes, actions of civil or military authorities, fires, floods. , accidents, strikes, or lack of transportation facilities, fuel, energy, labor or materials. The termination of the contract will be postponed until the termination of the force majeure situation.
RIGHT OF WITHDRAWAL
The consumer and / or user will have a period of 14 calendar days from the hiring of the service to renounce it without having to indicate the reason and without incurring any cost.
Article 103 of the TRLGDCU establishes the exceptions to the consumer’s right of withdrawal:
a) The provision of services, once the service has been fully executed, when the execution has begun, with the prior express consent of the consumer and user and with the acknowledgment on their part that they are aware that, once the contract has been completely executed by the employer, you will have lost your right of withdrawal.
b) The supply of goods or the provision of services whose price depends on fluctuations in the financial market that the entrepreneur cannot control and that may occur during the withdrawal period.
c) The supply of goods made according to the specifications of the consumer and user or clearly personalized.
d) The supply of goods that may deteriorate or expire quickly.
e) The supply of sealed goods that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery.
f) The supply of goods that after their delivery and taking into account their nature have been mixed inseparably with other goods.
g) The supply of alcoholic beverages whose price has been agreed at the time of entering into the sale contract and that cannot be delivered within 30 days, and whose real value depends on market fluctuations that the entrepreneur cannot control.
h) Contracts in which the consumer and user have specifically requested the employer to visit him to carry out urgent repair or maintenance operations; If, during that visit, the entrepreneur provides additional services to those specifically requested by the consumer or supplies goods other than the spare parts necessarily used to carry out maintenance or repair operations, the right of withdrawal should apply to said additional services or goods. .
i) The supply of sealed sound or video recordings or sealed computer programs that have been unsealed by the consumer and user after delivery.
j) The supply of daily press, periodicals or magazines, with the exception of subscription contracts for the supply of such publications.
k) Contracts entered into through public auctions.
l) The supply of accommodation services for purposes other than serving as housing, transportation of goods, vehicle rental, food or services related to leisure activities, if the contracts provide for a specific date or period of execution.
m) The supply of digital content that is not provided on a material support when the execution has begun with the prior express consent of the consumer and user with the knowledge on their part that they consequently lose their right of withdrawal.
COMPLAINT FORMS
At the address Calle Ángel Barrios, N2, Bajo, CP 18004, Granada, Spain, the consumer and / or user has at their disposal complaint forms, as established by the competent regulations in this matter. However, the consumer and / or user may in any case, request the remission of the same through the contact form established for this purpose in the section “customer service” or to the email address info@brozhostel.es, customer service form client.
JURISDICTION AND APPLICABLE LAW
The parties submit, at their choice, for the resolution of conflicts and renouncing any other jurisdiction, to the courts and tribunals of the user’s domicile.
EUROPEAN ONLINE CONFLICT RESOLUTION PLATFORM
We inform you that in the event of any problem that may arise from the contracted service or product sold, you can use the European online dispute resolution platform
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.show&lng=ES.
